EMERGING FIELDS OF TOURISM MANAGEMENT: SMART TOURISM-THE FUTURE DIRECTION OF TOURISM

Huang Rui, Mo Di, Huang Jiamin, Deng Haoming

Abstract


With the emergence of the new concept of "smart tourism", people have new ways of traveling. This article mainly reviews three aspects that have been hotly discussed in the past, namely ICT and big data, smart cities, and smart destinations, which are closely related to smart tourism, and combines the case of China New Oriental Group to explore the impact of the tourism industry on the future direction of tourism management and people's lives. The research results of this article show that smart tourism will bring more obvious changes and experiences to people's lives, especially in terms of effectively improving tourism experience and improving operational efficiency. There are also some limitations in the research process of this study, and the author also puts forward some constructive suggestions for the future development direction of smart tourism.


Keywords


Smart tourism, Tourism management, Artificial intelligence, Smart city, Smart destination

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