THE IMPACT OF MULTIDIMENSIONAL WORK COMMITMENT ON ENFORCEMENT OFFICER PERFORMANCE: A CASE STUDY OF KPDN MALAYSIA.

Abstract

The job performance of civil servants, particularly in the enforcement sector, is a critical element in ensuring the effectiveness of service delivery and compliance with government policies. In this context, work commitment is identified as a key psychological factor that influences the ability of officers to perform their duties consistently, with integrity and effectively. Therefore, this study aims to examine the influence of work commitment on the job performance of Enforcement Officers of the Ministry of Domestic Trade and Cost of Living (KPDN) in the Southern Zone of Malaysia, which encompasses the states of Melaka, Negeri Sembilan and Johor. This study focuses on three dimensions of work commitment, namely affective commitment, continuance commitment and normative commitment based on the Meyer and Allen model. A quantitative approach utilizing a correlational survey design will be employed to identify the relationship and influence between work commitment and job performance. Data will be collected using a validated questionnaire instrument from previous studies and analyzed using the Statistical Package for the Social Sciences (SPSS). Job performance is measured based on indicators of productivity, work quality, discipline and task involvement in line with the public sector context. The findings are expected to strengthen empirical evidence regarding the role of work commitment in enhancing the performance of law enforcement officers, especially in work environments facing resource constraints and high workloads. Overall, this study is expected to contribute to the enrichment of academic literature, as well as provide strategic input to the Ministry and policymakers in formulating more effective and sustainable human resource management policies.