FACULTY OF EDUCATION POSTGRADUATE STUDENTS’ SATISFACTION TOWARDS THEIR FACULTY

Abstract

Students’ satisfaction is regarded as a vital aspect in determining a higher education institution’s success, reputation and relevance. This study investigates level of postgraduate students’ satisfaction towards a Faculty of Education at a public university in Malaysia. Quantitative research design was employed by researchers for this study. The instrument used was questionnaire. It was found that the sample has high overall satisfaction level and also scored high satisfaction level in all six dimensions that were measured such as students’ satisfaction with academic staffs, students’ satisfaction with program, students’ satisfaction with education facilities, students’ satisfaction with non-academic staffs, students’ satisfaction with campus, and students’ satisfaction with general services. However, there were no significant differences between satisfaction level and demographic profile such as gender and program. As for the implications of this study, it contributes to the corpus of knowledge in the area of postgraduate students’ satisfaction in local context and provides empirical data to assist higher education institutions in fulfilling their students’ expectations.