REINFORCING WORKFORCE PILLAR IN BUSINESS EXCELLENCE

Abstract

Over the past decades, the pursuit of business life has been extended to excel in every way as a competitive advantage. Since its inception, Malcolm Baldrige National Quality Awards (MBNQA) has assisted organizations in managing as well as reviewing seven dimensions which are leadership, planning, information, customer, people, process and results that are related to business sustainability. The objective of this study is to explore the literature on business excellence (BE) in various industries. Based on cases related to the experiences of three Indonesian companies that involve with BE, this study discussed their journeys which concern is focused on human sustainability in work environment. There was evidence that MBNQA has been a great tool for these voluntary companies. In fact, Indonesian State-Owned Enterprises (BUMN) which act as the government representative in managing the wealth of the country and monitoring the performance of the government enterprises has strongly encouraged enterprises and its subsidiaries to implement BE. The success of the implementation could be seen in their past year performances at the international level.