THE RELATIONSHIP BETWEEN INTERNAL AND EXTERNAL MANUFACTURING COMPLEXITY

Abstract

This paper discussed about the behavior of manufacturing complexity in Malaysian industry. In order to make it more specific, manufacturing complexity is divided into internal and external. Cross references related article used to classify the elements of each category to form a questionnaire survey. The main objective of the survey is to analyze the relation between internal and external manufacturing complexity beside additional information on manufacturing complexity from Malaysian perspective. A survey was conducted among various manufacturing firm across Malaysia with 51 respondents that represent their firm. The survey was distributed using e-mail, postage mail and by hand. The result shows that most respondents were unsure about manufacturing complexity while increase sales and revenues and action of competitor ranked first in each category in mean score. Lastly, it is proven that internal and external manufacturing complexities have a close and significant correlation especially in coping with rapid improvement of technology and trending. This result is beneficial to manufacturer worldwide to take appropriate action in managing manufacturing complexity.